Amazon & Andes Expedition E.I.R.L. (AAE)
RUC N° 20528261109
A booking with Amazon & Andes Expedition E.I.R.L. (AAE) is considered confirmed only after receipt of the required deposit.
Deposit
A 30% deposit per person is required to confirm any trip booking.
The deposit will be deducted from the total trip cost.
Payment instructions and a secure online payment link will be sent via email.
Payments made by credit or debit card are subject to a 5% card processing fee.
Balance Payment
The remaining 70% balance must be paid no later than 24 hours prior to the tour start date.
Credit/debit card payments are subject to a 5% processing fee.
Alternatively, the balance may be paid in cash at the AAE office.
Cash payments must be made using banknotes in perfect condition. Torn, wrinkled, stained, or damaged notes will not be accepted.
The deposit is refundable only in accordance with the Cancellation and Refund Policy outlined below.
Amazon Andes Expeditions allows clients to postpone their trip once, to any available date within 12 months of the original booking date, subject to availability.
No postponement fee applies.
Price differences due to seasonality, availability, or operational changes may apply.
30 Days or Less Before Trip Start Date
All cancellations are non-refundable.
Clients may request a postponement in accordance with the Postponement Policy.
31 Days or More Before Trip Start Date
Eligible for a 75% refund of amounts paid.
All bank, card processing, and transfer fees are the responsibility of the client.
Clients may alternatively choose to postpone their trip.
After Trip Commencement
Once a tour or program has begun, no refunds will be issued.
Any costs related to early termination or return to the city (including transportation, accommodation, meals, communications, or other expenses) are entirely the responsibility of the client.
Amazon & Andes Expedition E.I.R.L. shall not be held responsible for losses, damages, delays, or disruptions arising from:
Airline operations, including flight delays, cancellations, overbooking, or lost luggage.
Illness, injury, or medical conditions affecting the traveler.
Political unrest, strikes, natural disasters, weather conditions, river conditions, pandemics, or other force majeure events beyond the company’s control.
Acts or omissions of third-party service providers.
All travelers are strongly advised to purchase comprehensive travel insurance, including coverage for:
Medical emergencies
Trip cancellation or interruption
Evacuation and repatriation
Loss of personal belongings
Failure to obtain travel insurance is done at the traveler’s own risk.
All guests are expected to behave responsibly and respectfully toward:
Local communities and Indigenous peoples
Wildlife and the natural environment
AAE staff, guides, and fellow travelers
Failure to comply may result in immediate removal from the tour or property without refund and, where applicable, legal action.
Abusive, aggressive, discriminatory, or offensive language or behavior will not be tolerated.
Under Peruvian law, verbal abuse may constitute a criminal offense.
Handling, feeding, or disturbing wildlife is strictly prohibited.
Tours are observation-based, not interaction-based.
Solicitation of drugs, sexual services, or unethical demands toward staff or community members is strictly forbidden.
Any illegal activity will result in immediate removal and possible referral to authorities.
Guests acknowledge that travel in remote and wilderness areas involves inherent risks, including but not limited to accidents, illness, wildlife encounters, and environmental hazards.
By booking with Amazon Andes Expeditions, guests voluntarily assume all such risks and agree to release and hold harmless Amazon Andes Expeditions, its owners, employees, guides, and affiliates from liability for injury, illness, loss, or death, except where caused by gross negligence or willful misconduct under applicable Peruvian law.
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of Peru.
Any dispute, claim, or legal proceeding arising from or related to the services provided shall be subject to the exclusive jurisdiction of the courts of Peru.
By participating in AAE tours, guests grant Amazon Andes Expeditions the right to use photographs and videos taken during the trip for promotional and marketing purposes, including websites, brochures, and social media, without financial compensation.
Guests who do not wish to appear in promotional materials must notify AAE in writing via email prior to the start of the trip.
The lead passenger is responsible for ensuring that all group members have read, understood, and accepted these Terms and Conditions.
Amazon Andes Expeditions reserves the right to modify these Terms and Conditions at any time.
Continued use of services after such modifications constitutes acceptance of the updated terms.
If you do not agree with any part of these Terms and Conditions, you should not proceed with booking.
By submitting payment for any tour or service with Amazon Andes Expeditions, you confirm that you have read, understood, and agreed to these Terms and Conditions in full.
